During the upgrade of a SAP NetWeaver system, the SUM UI hangs with the message “Process execution in progress” and SUM logs are not updated:
The SAP Host Agent sapstartsrv.log file shows the following error:
[Thr 140008373823232] *** ERROR => Permission denied: user <SID>adm has no permission for operation 020752A5173A1EDA9EE2A825F74ECFF1 [OperationPlu 326]
[Thr 140008373823232] *** WARNING => Invalid file ‘runnings.commands/020752A5173A1EDA9EE2A825F74ECFF1_0_8794_9’ [PersistentOp 343]
This issue is usually caused by a corrupted Host Agent runnings.commands file.
Do below steps in order to solve the issue.
1. Stop the SAP Host Agent:
/usr/sap/hostctrl/exe/saphostexec -stop
2. Move or remove the file in runnings.commands. For example:
rm /usr/sap/hostctrl/work/runnings.commands/020752A5173A1EDA9EE2A825F74ECFF1_0_8794_9
3. Restart the Host Agent:
/usr/sap/hostctrl/exe/saphostexec -restart
4. Start SUM again launching the URL in the browser and authenticating as user <sid>adm.